Lead Technical Consultant
Core
Strategic technical consultant and trusted advisor for Dell, maximizing business value from the Sprinklr Unified-CXM platform through proactive strategy, analytics, and platform optimization.
Role type
Senior IC Lead Technical Consultant (Enterprise SaaS)
Builds
Strategic platform solutions, reporting frameworks, monitoring programs, and integration architectures for enterprise clients.
Domain
Enterprise Customer Experience Management (Unified-CXM), SaaS, Social Listening, AI-driven analytics
Required skills
Sprinklr platform expertise, enterprise SaaS consulting, strategic account management, reporting & analytics design, API integrations, workflow automation, executive communication, technical architecture review
Preferred skills
Sprinklr certifications, Fortune 100/500 support experience, Technical Account Management, AI-driven workflow design, enterprise reporting frameworks, social media/influencer marketing knowledge
Technologies
Sprinklr (Service, Social, Marketing, Insights), APIs, AI/ML tools, Data Visualization platforms
Responsibilities
Serve as dedicated trusted advisor for Dell stakeholders; design reporting solutions and measurement frameworks; lead architecture reviews and integration strategies; drive proactive innovation and market trend analysis; optimize platform performance and alerting programs; translate business objectives into scalable platform solutions.
Seniority
Senior, hands-on IC with strategic advisory focus
