Consultant – Cognigy
Core
Design, develop, implement, and optimize conversational AI solutions (chatbots, voicebots, virtual agents) for clients, integrating with contact center platforms.
Role type
hands-on IC conversational AI consultant
Builds
scalable enterprise conversational AI solutions
Domain
Customer Experience (CX) / Contact Center Automation
Deliverable
production ML models
Required skills
Cognigy.AI development, conversational AI/NLU, dialogue management, JavaScript, CognigyScript, REST API integrations, NICE CXone integration, IVR/telephony flows
Preferred skills
troubleshooting, analytical problem-solving, client-facing communication
Technologies
Cognigy.AI, NICE CXone, CCaaS platforms, CRM systems, REST APIs, webhooks, JavaScript, CognigyScript, JSON
