Customer Success Manager (m/w/d)
Core
First point of contact for customers post-contract, guiding them from onboarding through campaign implementation to continuous optimization to ensure maximum product value.
Role type
Customer Success Manager (B2B SaaS)
Builds
AI solutions platform (NEXperts) covering Academy, Consulting, Tech & Data, and Club
Domain
Artificial Intelligence / SaaS
Deliverable
production ML models
Required skills
Account Management, B2B Outreach (Email/LinkedIn), SaaS Onboarding, CRM (Salesforce/HubSpot/Pipedrive), Campaign Management, A/B Testing, Data Analysis, Customer Feedback Synthesis, Strategic Communication
Preferred skills
Prompting, Large Language Models (LLMs), AI Workflows, UX Writing
Technologies
Salesforce, HubSpot, Pipedrive, LLMs
Responsibilities
Onboard new customers and guide them through product features, manage customer campaigns including A/B testing, collect and synthesize customer feedback for product development, create performance reports and KPI analysis, optimize customer outreach emails, conduct product training and feature updates.
Seniority
Individual Contributor