IT Customer Success Manager (m/w/d) für unsere KI-Plattform
Core
IT Customer Success Manager for a generative AI platform serving mid-sized enterprises, focusing on customer onboarding, workflow optimization, and technical support.
Role type
Customer Success Manager (Software/AI)
Builds
Customer adoption and successful deployment of generative AI solutions for business processes
Domain
Generative AI / Enterprise Software
Deliverable
client delivery
Required skills
Customer onboarding, technical troubleshooting, workflow optimization, stakeholder communication, ticket management, product feedback integration
Preferred skills
Generative AI knowledge, Knowledge Graphs, prototyping
Technologies
Generative AI, Knowledge Graphs
Responsibilities
Onboard new customers with platform setup and training, act as first point of contact for issues and escalations, consult on workflow expansion, monitor usage and satisfaction, channel customer feedback to product development
Seniority
Mid-level, hands-on IC
