Associate Customer Success Engineer
Core
Own a portfolio of B2B SaaS customers, driving adoption of data integrity infrastructure for agentic CRM systems from one-off cleanup to governed data layers.
Role type
Associate Customer Success Engineer (IC)
Builds
Data integrity infrastructure for CRM and AI initiatives
Domain
B2B SaaS, Data Integrity, CRM
Deliverable
product features
Required skills
Customer success, data fluency, CRM troubleshooting, strategic guidance, stakeholder management, process optimization, value communication, objection handling
Preferred skills
HubSpot, Salesforce, video communication, AI tool usage
Technologies
HubSpot, Salesforce, Intercom, Zoom, Slack, Loom, Claude, ChatGPT
Responsibilities
Drive customer adoption from cleanup to governed data layer, optimize customer workflows, provide configuration feedback, share customer learnings, support value communication for renewals, engage at key account moments, keep stakeholders aligned, handle objections with technical explanations
Seniority
Associate, hands-on IC