Senior Solutions Architect
Core
Design and implement bespoke technical integrations connecting Ada's AI Agent to clients' business systems (CRMs, contact centers, commerce platforms) to automate customer service interactions.
Role type
Senior Solutions Architect (Pre-sales to Production)
Builds
Custom integration solutions, Proof of Concepts (POCs), and reusable integration patterns for enterprise AI adoption.
Domain
B2B SaaS, Customer Service AI, Enterprise Integration
Deliverable
production ML models
Required skills
Solution architecture, REST APIs, webhooks, SDKs, OAuth 2.0, JWT, PII handling, Python, JavaScript, AWS, AI agents, conversational AI, CRM platforms, contact center platforms
Preferred skills
Zendesk, Salesforce, Amazon Connect, Microsoft Dynamics, Oracle, MCP, AI agent tooling
Responsibilities
Partner with Solutions Consultants on complex deals, lead technical deep dives with client teams, design technical solutions connecting AI Agent to client systems, implement working POCs and drive to production, serve as technical advisor to Customer Success, shape pre-sales deals with feasible technical approaches.
Seniority
Senior, hands-on IC
