Sales Engineer
Core
Bridge between business and technology to define scope, design solutions, and estimate effort for AI agent deals on WhatsApp before contracts are signed.
Role type
Mid-senior Sales Engineer (SaaS)
Builds
Solution designs, integration plans, effort estimates, and statements of work for enterprise/mid-market clients
Domain
B2B SaaS, Customer Experience (CX), Conversational AI, WhatsApp Business Platform
Deliverable
production ML models
Required skills
Technical scoping, Solution design, Effort estimation, API integration (REST, OAuth, JSON), JavaScript/TypeScript or Python, AI tool usage, LLM production knowledge (prompting, guardrails), Commercial judgment, Clear technical writing
Preferred skills
WhatsApp Business Platform expertise, Contact center platform integration (Genesys, Zendesk, Salesforce), Industry experience (Airlines, Insurance, Retail, Telco), MEDDPICC methodology
Technologies
WhatsApp Business Platform, Botonic, React, Python, JavaScript/TypeScript, REST APIs, OAuth, JSON, LLMs
Responsibilities
Run discovery with business and IT stakeholders to define use cases and constraints; Create solution designs and statements of work; Support sales cycle with demos, PoCs, and RFP responses; Scope upsells and change requests in existing accounts
Seniority
Mid-senior, hands-on IC