Solutions Architect, AI Intake
Core
Own end-to-end setup of AI voice agents for plaintiff law firms to qualify leads and manage intake flows.
Role type
Solutions Architect (AI Intake)
Builds
AI voice agent configurations, call flows, and integration with firm phone/CRM systems
Domain
Legal technology / AI voice agents
Deliverable
production ML models
Required skills
AI voice agent configuration, intake process design, system integration, call flow optimization, AI evaluation, stakeholder management
Preferred skills
Legal operations experience, voice AI platforms (Retell, Vapi, LiveKit, Twilio), legal tech stack (Lead Docket, Litify, Filevine, Clio), solutions engineering
Technologies
Retell, Vapi, LiveKit, Twilio, Braintrust, Slack agents, Lead Docket, Litify, Filevine, Clio
Responsibilities
Configure voice agents for client intake, optimize call flows and handle off-script callers, integrate with firm phone systems and CRMs, define evaluation processes for voice agents, translate client requests into technical configurations, create runbooks for team scalability
Seniority
Mid-level, hands-on IC