Produktmanager Service Solutions (m/w/d)
Core
Design and optimize digital service offerings and customer service processes to enable self-service solutions and improve the customer journey.
Role type
Product Manager (Service Solutions)
Builds
Digital self-service solutions (e.g., AI chatbot, knowledge base), customer portal features, and service process improvements
Domain
Financial services / Tax advisory / Accounting software
Deliverable
product features
Required skills
Digital process design, Service offering development, Customer journey mapping, Requirements coordination, Project management, Process documentation
Preferred skills
AI in customer service, Microsoft Dynamics 365, CRM systems, Content Management Systems (CMS)
Technologies
Microsoft Dynamics 365, AI, Ticket systems, CRM
Responsibilities
Develop digital self-service solutions like AI chatbots and knowledge bases; Optimize customer portal service areas; Analyze and optimize customer service processes; Coordinate requirements for service systems; Manage projects from conception to Go-Live; Document digital service processes
