Solutions Engineer (Customer Experience)
Core
Technical authority and architect for Cisco's Contact Center as a Service (CCaaS) ecosystem, driving sales and solving complex customer challenges in the India market.
Role type
Senior Solutions Engineer (Pre-sales)
Builds
Proof of values, technical architectures, and strategic solutions for enterprise customers
Domain
Telecommunications, Customer Experience (CX), Contact Center
Required skills
CCaaS architecture, omnichannel routing, contact center operational workflows, AI for customer engagement, solution design, technical leadership, customer relationship management, public speaking, technical content creation
Preferred skills
CRM, Workforce Management (WFM), Quality Management (QM), automation, APIs, JavaScript, Python, REST APIs, industry certifications (CCIE Collaboration, Cloud Architecture)
Technologies
CCaaS, AI, WFM, QM, JavaScript, Python, REST APIs
Responsibilities
Champion technical vision and lead technical discovery for clients; articulate ecosystem strategy to engineers and executives; design and validate solutions for customer success; partner with Account Managers to win strategic opportunities; mentor the SE community; influence global product roadmap
Seniority
Senior, hands-on IC
