Consultor/a Salesforce Service Cloud Voice (Mid Level - AWS)
Core
Design, implement, and optimize cloud telephony architectures connecting Salesforce with Amazon Connect and other CTIs.
Role type
Mid-level Salesforce Service Cloud Voice Consultant (AWS)
Builds
Scalable voice solutions integrating Salesforce Service Cloud with Amazon Connect
Domain
CRM / Cloud Telephony / AWS
Required skills
Salesforce Service Cloud, Amazon Connect, Contact Flows, IVR, Omni-Channel, Service Console, AWS Lambda, IAM, CloudWatch
Preferred skills
Service Cloud Voice for BYOT, integrations with Genesys Cloud/Five9/Talkdesk/Air Call/Cisco, Salesforce Service Cloud Consultant certification, AWS Cloud Practitioner/Solutions Architect certification
Technologies
Salesforce, Amazon Connect, AWS Lambda, CloudWatch, Genesys Cloud, Five9, Talkdesk, Air Call, Cisco
