Cloud Telephony Technician

ManchesterFull-time£32k2026-10-20 → 2026-11-10

Core

Consult with clients to design and implement intelligent caller experiences using cloud telephony (UCaaS), automation, and AI-powered technologies.

Role type

Senior IC Cloud Telephony Solution Architect

Builds

End-to-end cloud telephony solutions, intelligent call journeys, and call flow maps for client contact centers

Domain

Telecommunications / Customer Experience / AI

Deliverable

production ML models

Required skills

Cloud telephony (UCaaS) implementation, Conversational AI design, Call flow mapping, CRM integration, Python scripting, PowerShell scripting, AI coding agents usage, Number porting

Preferred skills

AI-powered customer engagement, Chatbot technologies, Microsoft Office, Technical implementation

Responsibilities

Consult with clients on UCaaS and AI solutions, Design intelligent call journeys, Create client-friendly call flow maps, Implement, test, and document projects, Identify optimization opportunities via AI automation, Provide technical assistance to Pre-Sales teams

Seniority

Senior, hands-on IC

About phmg

Established in 1998, PHMG has grown from a Manchester-founded creative business into the world’s leading audio branding agency. Today, we partner with almost 40,000 clients across more than 50 countries, including global brands such as Coca-Cola, Samsung, Adidas and Audi, alongside ambitious SMEs in virtually every sector. Innovation fuels everything we do. From day one, we set out to redefine audio branding by harmonising creativity, technology and measurable results. That mindset continues to shape our evolution as we expand beyond sound into a broader suite of client communication services.