Senior Amazon Connect Developer
Core
Lead the development of digital contact center solutions, migrating workloads from Genesys/LivePerson to Amazon Connect and building scalable, intelligent customer engagement platforms.
Role type
Senior IC Amazon Connect Developer (Cloud/Contact Center)
Builds
Scalable digital contact center solutions (chat, chatbot, SMS, email, WhatsApp) and custom agent/customer portals.
Domain
Cloud-based contact center platforms and GenAI integrations
Deliverable
production ML models
Required skills
Amazon Connect, AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, Cognito, JWT, AWS SDKs, GenAI (Amazon Bedrock, OpenAI, LangChain), CRM integration (Salesforce, ServiceNow)
Preferred skills
AWS Certified Developer or Solutions Architect, Genesys/LivePerson migration experience, regulated industry compliance (HIPAA), Amazon Kendra
Technologies
Amazon Connect, AWS, Genesys, LivePerson, Salesforce, ServiceNow, Amazon Bedrock, OpenAI, LangChain, Amazon Kendra
Responsibilities
Lead migration of contact center workloads; Design and implement multi-channel digital solutions; Develop custom chat widgets and portals with secure authentication; Integrate Amazon Connect with CRM platforms; Implement GenAI-powered solutions for interactions; Ensure security, scalability, and compliance; Troubleshoot and optimize routing and flows.
Seniority
Senior, hands-on IC
