Customer Experience and Innovation Consulting - Manager - Consumer Products
Core
Manager in Customer Experience & Innovation practice helping consumer products clients design AI-native experiences, service blueprints, and value propositions to drive adoption and business value.
Role type
Manager, Customer Experience & Innovation Consulting
Builds
AI-native consumer experiences, service blueprints, value propositions, and live pilots for consumer products clients
Domain
Consumer Products, Retail, Hospitality, Automotive, AI/ML
Required skills
CX and innovation strategy, service design, journey mapping, storytelling, commercial instinct, AI fluency, stakeholder management, cross-functional leadership
Preferred skills
FMCG/FMCH experience, EX design, copywriting/concept-writing, global multi-market program experience, tobacco/nicotine industry experience
Technologies
Claude, ChatGPT, Gemini, Copilot, Cursor
Responsibilities
Map customer journeys and distil insights into value propositions, test riskiest assumptions and co-create prototypes, run workstreams and lead cross-functional teams, contribute to proposals and thought leadership, coach junior team members
Seniority
Manager, hands-on IC with some people management
