Manager - Qualtrics
Core
Lead end-to-end implementation and deployment of Qualtrics XM solutions for customer and employee experience programs.
Role type
Manager, Experience Management (XM) & Qualtrics Implementation
Builds
Scalable Qualtrics-based solutions, dashboards, and feedback programs for customers and employees
Domain
Customer Experience (CX) / Experience Management (XM)
Required skills
Qualtrics XM Platform, Customer Experience (CX), Experience Management (XM), Employee Engagement Programs, Qualtrics Implementation & Configuration, System Integration (CRM, HRMS, ERP, APIs), Voice of Customer (VoC), Requirements Gathering & Solution Design, Data Analysis & Reporting
Preferred skills
Survey Design & Methodology, Customer Journey Mapping, NPS/CSAT/CES Frameworks, Qualtrics Dashboards & Advanced Reporting, Experience Management Certifications, Change Management & User Training
Responsibilities
Lead end-to-end implementation and deployment of Qualtrics XM solutions, Configure surveys, workflows, dashboards, and reporting structures, Integrate Qualtrics with enterprise applications using APIs, Design and manage Employee Engagement and Voice of Customer programs, Develop actionable dashboards and reports for business leaders, Conduct stakeholder workshops, training sessions, and solution demonstrations, Monitor program performance and recommend continuous improvements
Seniority
Manager, hands-on IC
