Technical Account Manager (m/w/d) – KI-Voice-Agents | Remote oder Kempten
Core
Central interface between customers and product/engineering teams to help B2B clients maximize the potential of AI telephony platforms.
Role type
Technical Account Manager (B2B SaaS)
Builds
AI Voice Agents, CRM/Ticketing/Calendar integrations, and custom solutions for complex use cases.
Domain
AI, Telecommunications, SaaS
Deliverable
client delivery
Required skills
Technical customer support, API/Webhooks/SIP telephony understanding, Voice/AI platform experience, CRM system proficiency, technical documentation creation
Preferred skills
Experience with Voice/AI platforms, deep understanding of AI automation
Technologies
APIs, Webhooks, SIP, Voice/AI platforms, CRM systems (HubSpot, Pipedrive)
Responsibilities
Technical onboarding and implementation of AI Voice Agents, collaborating with engineering to prioritize feature requests, troubleshooting and performance reviews, creating and maintaining technical documentation and tutorials
Seniority
Mid-level, hands-on IC