Technical Lead Solution Specialist AI (*gn)
Core
Leading a team of Solution Specialists to deliver Conversational AI, intelligent voice/chatbots, and business process automation for customers.
Role type
Senior Technical Lead Solution Engineering AI
Builds
AI Agents (Chat & Voicebots) and automated business processes
Domain
Customer Service / Conversational AI / LLMs
Deliverable
production ML models
Required skills
Conversational AI expertise, LLM architecture knowledge, technical team leadership, project management, complex software implementation, translating customer requirements to technical workflows
Preferred skills
Experience with AI Studio environments, process optimization
Technologies
Conversational AI, LLMs, Chatbots, Voicebots
Responsibilities
Lead and develop a team of Solution Specialists, define best practices for AI Agent configuration, manage project pipelines and prioritize tasks, collaborate with Product Management to integrate customer feedback, take active hands-on roles in strategic AI projects, continuously improve internal implementation processes
Seniority
Senior, hands-on IC with leadership responsibilities
