Customer Success Manager – Italian Market
Core
Primary point of contact for Italian SMB customers to ensure adoption, satisfaction, and retention of AI voice agents and CRM automation.
Role type
Customer Success Manager (Market Expansion)
Builds
Customer success for AI voice agents and automated CRM for SMBs
Domain
B2B SaaS, AI, Voice Automation
Deliverable
production ML models | product features
Required skills
Customer success management, account management, technical troubleshooting, CRM management, data-driven workflows, stakeholder communication
Preferred skills
Technical understanding of APIs and logs, experience with n8n/make.com/codex, affinity for AI products
Technologies
HubSpot, n8n, make.com, codex
Responsibilities
Own customer portfolio lifecycle, build relationships and identify value drivers, run proactive check-ins based on usage signals, support customer setup and coordinate with developers, spot and act on churn risks, manage activity autonomously in CRM
Seniority
Mid-level, hands-on IC