Head of Student Experience
Core
Define and own the student experience standard across four education brands (Cialfo, BridgeU, Kaaiser, Explore) to drive conversion and trust in a global university admissions and counselling platform.
Role type
Head of Student Experience (Strategy & Operations)
Builds
A unified Student Experience division and the commercial case linking experience improvements to enrolment revenue.
Domain
EdTech / Global University Admissions / Student Counselling
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Building experience functions from scratch, defining experience standards across multiple brands, connecting NPS to conversion and revenue, designing AI-human handoff principles, hiring and operating a new division, stakeholder management with CEO/COO
Preferred skills
Experience in scaling education platforms, data-driven commercial storytelling, cross-functional leadership
Technologies
AI agents, WhatsApp, tele-calling scripts, email automation
Responsibilities
Set the experience standard for all touchpoints (sales, counselling, marketing, AI interactions), build the commercial case for experience investments, design the operating model for the new Student Experience division, define principles for AI agent interaction with students
Seniority
Senior, hands-on IC building a new function