Enterprise Solution Consultant (AI Agents SME)
Core
Drive solution discovery and design for Five9's AI Agents Solutions, translating customer business needs into technical contact center strategies.
Role type
Senior pre-sales Solution Consultant (AI Agents SME)
Builds
Customized AI agent solutions and contact center strategies for enterprise clients
Domain
Cloud Contact Center (CCaaS) and Customer Experience (CX) AI
Deliverable
production ML models | product features
Required skills
Solution selling, enterprise architecture design, systems integration (APIs, SOAP, REST), agentic AI architecture, generative AI, prompt engineering, machine learning, LLMs, CCaaS, UCaaS, workflow automation
Preferred skills
Contact Center Operations, Contact Center Reporting, Knowledge Management, Automated Quality Management, Executive level presentation
Technologies
AI Agents, Chatbots, Interactive Voice Assistants (IVA), Generative AI, LLMs
Responsibilities
Partner with sales teams to acquire new customers and increase footprint; Drive solution discovery and integrate Five9 technology into client infrastructure; Translate business needs to technical solutions; Provide SME to Sales Directors; Deliver customized solution demonstrations; Answer RFPs and RFIs; Collaborate with Professional Services for seamless pre-to-post sales transition; Provide field insights to Product Managers.
Seniority
Senior, hands-on IC with strategic advisory