Customer Experience & Procesverbetering Specialist | Utrecht | €3.380 - €4.247
Core
First point of contact for customers, analyzing inquiries to identify process bottlenecks and implement improvements using customer insights and AI.
Role type
Customer Experience & Process Improvement Specialist
Builds
More efficient and future-proof service delivery for educational labels (Lindenhaeghe, CS Opleidingen, Nederlands Compliance Instituut)
Domain
EdTech / Education
Required skills
Customer service, process analysis, data analysis, AI application evaluation, initiative, communication
Preferred skills
Business Administration degree, interest in digitalization, analytical thinking
Technologies
AI tools for communication generation and optimization
Responsibilities
Maintain telephone and digital contact with customers, analyze customer questions to guide them to solutions, identify bottlenecks in customer processes, identify improvement opportunities based on customer insights, develop and implement improvement initiatives, evaluate and optimize AI-generated communication, collaborate on innovation projects
Seniority
Mid-level, hands-on IC
