Customer Success Manager - Polish Market
Core
Primary point of contact for Polish SMB customers to drive adoption, retention, and value realization for an AI voice agent and automated CRM platform.
Role type
Customer Success Manager (Market Launch)
Builds
Customer success programs and adoption for AI voice agents and automated CRM
Domain
B2B SaaS, AI, Voice Technology
Deliverable
production ML models | product features
Required skills
Customer lifecycle management, proactive outreach, churn risk identification, CRM data analysis, technical troubleshooting, stakeholder coordination
Preferred skills
API documentation reading, error log analysis, n8n/make.com/codex familiarity, AI product affinity
Technologies
HubSpot, n8n, make.com, codex
Responsibilities
Manage Polish SMB customer portfolio end-to-end, conduct regular check-ins and proactive calls, coordinate complex setups with developers, maximize customer value, own churn prevention, manage activity in HubSpot
Seniority
Mid-level, hands-on IC