Solution Architect- Customer Engagement
Core
Design and architect global, business-critical applications for Apple's Customer Systems space to deliver world-class sales and service experiences across diverse channels including retail, contact centers, and enterprise customers.
Role type
Senior Solution Architect (Customer Engagement)
Builds
Global customer-facing applications and services for Apple Service Providers, Carriers, Repair Centres, and Contact Center Advisors
Domain
Consumer Electronics / Customer Experience / Enterprise Systems
Deliverable
production ML models | product features
Required skills
Solution architecture, Business process definition, Requirement analysis, Software development methodologies (Agile/Waterfall), Cross-functional team leadership, Customer-facing app design, Java, SOA, J2EE, Object Oriented Programming, Oracle
Preferred skills
Problem-solving, Analytical skills, Leadership, Influencing skills, Vendor management, Creative thinking
