Customer Service Systems Manager (m/w/d)
Core
Managing the central Omni-Channel customer service system to ensure stable, integrated, and future-oriented communication across all service channels.
Role type
Product Owner / Systems Manager for Customer Service
Builds
Central Omni-Channel customer service system and related tools/bots
Domain
Energy/Utility industry + Customer Service Technology
Deliverable
production ML models | product features
Required skills
Product ownership, Business analysis, Agile methodology, System integration, Data analysis, Roadmap strategy
Preferred skills
Knowledge of interface technologies, Cloud solutions, Experience in energy or utility sector
Responsibilities
Develop and operate the Omni-Channel system, Pilot new tools/bots/AI applications, Define product and roadmap strategy, Translate requirements into User Stories, Manage Product Backlog and coordinate releases, Ensure system stability and security
Seniority
Mid-Senior, hands-on IC
