Customer Experience & Procesverbetering Specialist (HBO Bedrijfskunde) | Rotterdam | €3.380 - €4.247
Core
First point of contact for customers, analyzing customer journeys to identify process improvements and AI applications to enhance service delivery.
Role type
Customer Experience & Process Improvement Specialist
Builds
More efficient and future-proof service delivery for educational labels
Domain
EdTech / Education
Required skills
Customer service, process analysis, data analysis, AI application evaluation, initiative taking, communication
Preferred skills
Interest in digitalization, analytical thinking, curiosity
Technologies
AI tools
Responsibilities
Maintain telephone and digital contact with customers, analyze customer questions and guide them to solutions, identify bottlenecks in customer processes, identify improvement opportunities based on customer insights, evaluate and optimize AI-generated communication, develop and implement improvement initiatives, collaborate on innovation projects
