Technical Writer (1yr Contract)
Core
Create and maintain high-quality documentation, user guides, UI text, and UX copy for Sendbird's AI customer experience platform to empower developers and end-users.
Role type
Technical/UX Writer
Builds
Developer documentation, user guides, UI text strings, and UX copy for an AI concierge platform
Domain
AI / Customer Experience (CX) / SaaS
Deliverable
product features
Required skills
Technical writing, UX writing, content strategy, AI tool proficiency, cross-functional collaboration, feedback loop management
Preferred skills
Computer Science background, SaaS product development experience, API/SDK familiarity, programming languages (Swift, Kotlin, JavaScript)
Technologies
Git, GitBook, Confluence, Jira, Figma
Responsibilities
Develop and maintain documentation and user guides; Craft button labels, error messages, and onboarding flows; Integrate customer insights into content; Use AI tools to draft and iterate content; Research competitor products and B2B trends
Seniority
Junior (0–2 years experience)
