Customer Experience Specialist
Core
Primary point of contact for customers, guiding conversations to solutions while critically evaluating and improving AI-driven communication and processes.
Role type
Senior Customer Experience Specialist (AI integration)
Builds
Customer solutions, AI-optimized communication flows, and process improvements for EdTech clients.
Domain
EdTech / Customer Experience / AI
Deliverable
production ML models
Required skills
Customer relationship management, AI evaluation, process optimization, commercial opportunity identification, cross-functional collaboration, data analysis
Preferred skills
Interest in AI and digitalization, proactive problem-solving, experience in hospitality/retail/customer care (via careerplan.io/jobs/2667880-customer-experience-specialist-at-certify360-edtech-group-bv)
Technologies
AI tools, communication platforms
Responsibilities
Conduct customer calls to identify needs and guide toward solutions; critically review and adjust AI-generated communications; identify recurring customer pain points; translate insights into process and feature improvements; implement AI tools to optimize workflows.
Seniority
Mid-level, hands-on IC