Sr. AI Interaction Designer
Core
Architect high-fidelity logic and interaction models for AI Agents to automate QA, measure ROI, and optimize customer service across Voice, Chat, Email, and multi-channel interactions.
Role type
Sr. AI Interaction Designer (Strategic Architect)
Builds
Intelligent interaction models, automated scoring processes, and custom demos for enterprise clients.
Domain
Customer Experience (CX), Contact Center, Speech Analytics, Conversation Intelligence
Deliverable
production ML models | product features
Required skills
Conversation Intelligence, Speech Analytics, Logic Construction, ROI Correlation, Contact Center KPIs, Technical Project Leadership, Communication & Influence
Preferred skills
None stated
Technologies
Voice, Chat, Email, AI Agents
Responsibilities
Architect advanced vertical-specific enrichments and automated scoring processes; Balance rigid compliance logic with nuanced sentiment logic; Own end-to-end POC/POV engagements; Support pre-sales engagements and customer discovery; Build interaction models correlating data to Revenue, Retention, and Registration; Audit and resolve complex accuracy issues in voice and text analytics; Design and deliver custom demos for specific customer use cases.
Seniority
Senior, hands-on IC