Technical Product Support Specialist III
Core
Main point of contact for analyzing complex technical issues and resolving maintenance requests for Sabre's travel retailing products.
Role type
Senior Technical Product Support Specialist
Builds
Intelligent, connected, and personalized travel retailing experiences for airlines, hoteliers, and agencies
Domain
Travel technology / AI-native platforms
Deliverable
client delivery
Required skills
Logical analysis, troubleshooting, product functionality validation, customer relationship management, written and spoken English, Salesforce, JIRA
Preferred skills
Airline Pricing and Revenue Management background, Excel, SQL, Mongo DB, AWS, GCP, NotebookLM, Google Gemini
Technologies
Salesforce, JIRA, AWS, GCP, Excel, SQL, Mongo DB, NotebookLM, Google Gemini
Responsibilities
Analyze complex customer issues and manage information requirements; Research and validate application or technical issues; Investigate customer queries using product user interface; Collaborate with account managers and development resources to resolve maintenance issues; Monitor and resolve reported issues; Escalate issues based on customer impact; Participate in customer visits and cutover support; Mentor Product Analysts
Seniority
Senior, hands-on IC
