Product Manager - Agent Experience & Customer Operations
Core
Own the roadmap and evolution of Salesforce and Sprinklr platforms to improve call center agent productivity, sales conversion, and customer satisfaction.
Role type
Product Manager (Customer Operations & Agent Experience)
Builds
CRM and customer engagement platforms for sales and support teams
Domain
Travel / Customer Operations
Deliverable
product features
Required skills
Product management, CRM platform management, operational workflow optimization, stakeholder management, data analytics, Agile methodologies, system integration understanding
Preferred skills
Experience with Salesforce and Sprinklr, automation and AI implementation, backlog management
Technologies
Salesforce, Sprinklr, Jira
Responsibilities
Define and prioritize initiatives to improve agent productivity and sales conversion; Partner with leadership to identify workflow pain points and translate them into platform improvements; Manage day-to-day delivery of platform fixes and feature requests; Establish prioritization frameworks and agile processes; Track platform health metrics and incident trends to drive operational improvements.
Seniority
Mid-Senior, hands-on IC