Customer Success Manager – French Market
Core
Primary point of contact for French SMB customers to ensure adoption, satisfaction, and retention of AI voice agents and CRM automation.
Role type
Customer Success Manager (French Market)
Builds
AI voice agents and automated CRM workflows for small and medium-sized businesses
Domain
B2B SaaS, AI, Voice Technology
Deliverable
production ML models | product features
Required skills
Customer success management, account management, technical troubleshooting, CRM management, data-driven workflows, stakeholder communication, project ownership, churn risk identification, use case discovery
Preferred skills
Technical understanding of APIs and error logs, experience with n8n or make.com, affinity for AI products, HubSpot proficiency
Technologies
HubSpot, n8n, make.com, codex
Responsibilities
Own customer portfolio lifecycle from onboarding to expansion, conduct proactive calls and check-ins based on usage signals, coordinate with developers for complex AI agent setups, manage activity autonomously in HubSpot, identify and mitigate churn risks, surface new value drivers and use cases
Seniority
Mid-level, hands-on IC