Principal Product Manager, Google Gemini Enterprise for Customer Experience (GECX)
Core
Lead the strategic integration of Five9 contact center services with Google Gemini Enterprise for Customer Experience (GECX) to enable autonomous AI agents executing complex multi-step actions across consumer touchpoints.
Role type
Principal Product Manager (AI/ML & Enterprise Strategy)
Builds
Autonomous AI agents and integrated CX solutions for enterprise contact centers
Domain
B2B SaaS, Contact Center Technology, Applied AI
Deliverable
production ML models | product features
Required skills
B2B SaaS product management, AI/ML product strategy, autonomous agent design, go-to-market strategy, competitive analysis, roadmap ownership, cross-functional leadership
Preferred skills
Contact center operations expertise, LLM applications, prompt engineering, RAG architectures, agentic design patterns, AI agent orchestration frameworks
Technologies
Google GECX, LLMs, RAG, ReAct, Chain-of-Thought, multi-agent orchestration
Responsibilities
Define end-to-end product vision and strategy for Five9-Google GECX integration; Own the product roadmap balancing innovation and feasibility; Lead cross-functional teams to translate strategy into AI agent capabilities; Partner with Google R&D and GTM teams on strategic partnership; Develop product positioning, packaging, and pricing strategies; Mentor product managers and elevate team capabilities
Seniority
Principal, hands-on IC with strategic leadership
