MY - CS - AI Engineer (Team Lead)
Core
Develop, maintain, and optimize AI Customer Service Chatbots to improve response quality, reduce escalations, and enhance customer satisfaction.
Role type
Team Lead, AI Engineer (Customer Service)
Builds
AI Chatbots, conversational AI solutions, and automated customer service workflows.
Domain
Customer Service, AI/LLM applications
Deliverable
production ML models | product features
Required skills
AI Chatbot development, Conversational AI, Zendesk platform configuration, API integration, SaaS system integration, Data analysis, SQL, Python
Preferred skills
RAG (Retrieval-Augmented Generation), Knowledge Base development, AI Agent development, Multilingual customer service support
Technologies
OpenAI, Claude, Gemini, Zendesk, SQL, Python
Responsibilities
Manage customer service tools and platforms including ticketing workflows and knowledge base configurations; Drive AI adoption by evaluating and implementing suitable AI tools; Collaborate with Product, Technology, and Customer Service teams; Coordinate with third-party systems for integration; Analyze customer service data and user feedback to optimize processes.
Seniority
Senior, hands-on IC with team lead responsibilities
