Senior Product Manager
Core
Leading the discovery, definition, building, launching, and scaling of global communication products and services.
Role type
Senior Product Manager
Builds
CPaaS (SMS, Voice, Email, WhatsApp, Viber, RCS), AI-powered chatbot builder, omnichannel engagement, and customer data platform
Domain
Cloud Communications (CPaaS) and Customer Engagement SaaS
Deliverable
product features
Required skills
Engineering background, end-to-end software product life cycle management, market research, Go-to-Market strategies, agile methodologies (Scrum, LeSS, Kanban), product testing, process optimization, cross-functional influence
Preferred skills
Mentoring associates, autonomous work, global collaboration within GMT ±3 hours
Technologies
Private cloud, public cloud integrations, IaaS, automated provisioning
Responsibilities
Discover customer needs and market problems, define product vision and roadmap, share vision with stakeholders, serve as subject matter expert, build product with engineering/design, remove launch roadblocks, scale products using internal IT infrastructure, mentor associates
Seniority
Senior, independent expert with mentoring capability