B2B Customer Support Specialist (f/m/d)
Core
Enterprise customer support specialist for an AI-native supply chain risk platform, serving procurement and compliance leaders at major corporations.
Role type
Senior IC customer support specialist (enterprise)
Builds
Real-time supply chain risk visibility platform for enterprise clients
Domain
Supply chain risk management + AI
Deliverable
production ML models
Required skills
Customer support, English communication, ticket management, AI tool fluency, documentation, triage
Preferred skills
German language, Intercom platform experience, enterprise customer exposure, structured triage
Technologies
Intercom, Claude, Gemini
Responsibilities
Respond to inbound support cases via Intercom, route complex requests to specialist teams, track and follow up on open cases, create Help Center articles and documentation, train and improve AI support bot
Seniority
Mid-level, hands-on IC
