Agent Strategy Manager
Core
Partner with enterprise customers to guide AI agent deployments, drive adoption, and act as a strategic advisor to ensure meaningful outcomes.
Role type
Senior IC customer success/strategy manager (AI agents)
Builds
AI agent deployments for enterprise customers across voice, chat, email, and SMS channels
Domain
B2B SaaS / Conversational AI / Enterprise Customer Experience
Deliverable
client delivery
Required skills
B2B SaaS customer management, multi-stakeholder project leadership, complex concept simplification, GTM sales process understanding, technical acumen for agent building
Preferred skills
Agentic AI tool deployment familiarity, Customer Support process knowledge, high-growth startup experience
Technologies
Conversational AI platforms, AI agents
Responsibilities
Shape the Agent Strategy function and operational best practices; Build long-lasting partnerships and act as a strategic advisor for customers; Co-pilot customers through deployment from scoping to full adoption; Collaborate with Product and Engineering to influence the roadmap based on customer needs; Communicate with stakeholders from individual contributors to C-level executives.
Seniority
Senior, hands-on IC