Program Manager, Voice of the Customer
Core
Build and run a company-wide Voice of the Customer (VOC) program to translate customer insights from Support, Sales, NPS, and community into actionable signals for Product and Engineering.
Role type
Strategic Program Manager (Voice of the Customer)
Builds
Unified customer insight narratives and prioritized feedback loops for product roadmap decisions.
Domain
SaaS Design/Collaboration Tools
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
VOC program ownership, cross-functional stakeholder management, data-to-narrative translation, AI workflow implementation, roadmap prioritization, sentiment monitoring
Preferred skills
Figma product experience
Technologies
AI workflows, NPS platforms, Support data systems
Responsibilities
Own VOC reporting rhythm and insight visibility; Surface and prioritize customer pain points to align with Product/Engineering; Monitor customer sentiment pre/post-launch; Set data-backed goals with partners; Integrate multi-source signals into a unified narrative; Implement AI workflows for scalable insight generation.
Seniority
Manager, strategic execution
