Customer Implementation Manager, Buenos Aires
Core
Manage end-to-end onboarding and activation for SaaS customers, providing white-glove implementation services for Helpdesk and AI Agent products to drive adoption and reduce time-to-value.
Role type
Senior Customer Implementation Manager (SaaS)
Builds
Customer onboarding journeys and product activation for Helpdesk and AI Agent
Domain
SaaS / E-commerce / Conversational Commerce
Deliverable
production ML models | product features
Required skills
SaaS implementation management, consultative selling, project management, customer relationship management, data analysis, product configuration, stakeholder communication
Preferred skills
E-commerce domain knowledge, AI/automation strategy, agile adaptation
Technologies
Gorgias Helpdesk, Gorgias AI Agent, ChatGPT, Claude, Granola
Responsibilities
Conduct in-depth implementation and optimization sessions for new and cross-sold customers; Build customized solutions on behalf of the customer using a consultative approach; Drive activation ratios and reduce time to activation; Establish trust by demonstrating expert product knowledge; Act as primary liaison between customers and internal teams; Document customer interactions and feedback to improve onboarding; Analyze e-commerce customer data to optimize support strategies; Drive project timelines with clear milestone setting; Proactively identify and mitigate roadblocks to decrease time to value.
Seniority
Mid-Senior, hands-on IC