Senior Consultant CCaaS - Contact Center as a Service (m/w/d)
Core
Designing holistic Contact Center strategies, vendor selection, and migration roadmaps for clients' digital transformation.
Role type
Senior Consultant, CCaaS Strategy & Implementation
Builds
Contact Center strategies, vendor evaluation reports, migration concepts, and business cases
Domain
Consulting, Contact Center as a Service (CCaaS), Digital Customer Experience
Required skills
CCaaS strategy design, vendor selection (RFP/RFI), cloud-native architecture, API integration, Genesys Cloud expertise, AI solution evaluation, stakeholder management, change management, business development
Preferred skills
Experience with Amazon Connect, NICE CXone, or Five9, legacy system migration (On-Prem Genesys, Avaya, Cisco) (via careerplan.io/jobs/15794-471422_50255-1-S-senior-consultant-ccaas-contact-center-as-a-service-mwd-at-deloitte-gmbh)
Technologies
Genesys Cloud CX, Genesys Engage, PureConnect, Amazon Connect, NICE CXone, Five9
Responsibilities
Develop CCaaS roadmaps aligned with business and IT goals; lead market evaluations and vendor comparisons; design cloud migration strategies; consult on operational models and organizational transformation; contribute to presales and thought leadership
Seniority
Senior, hands-on IC
