Engineering Program Manager- Customer Systems
Core
Lead the delivery of innovative CRM solutions for Apple's internal contact centers to empower customer support.
Role type
Senior Engineering Program Manager (Customer Systems)
Builds
CRM solutions for internal contact centers
Domain
Enterprise technology / Customer support / Generative AI
Deliverable
production ML models
Required skills
Technical program management, Contact Center domain expertise, Generative AI program management, AI tool adoption, Architecture design facilitation, Engineering team collaboration
Preferred skills
Visual design tools, Analytical mindset
Technologies
Gen AI models, AI automation tools
Responsibilities
Lead delivery of CRM solutions, Collaborate with multiple teams, Facilitate architecture and design discussions, Adopt program management practices for Gen AI programs
Seniority
Senior, hands-on IC
Sourced via apple · Listed on CareerPlan, which tracks 855,000+ jobs from 20+ sources.
