Senior Technical Product Manager - Scale Tools for Implementation Partners
Core
Own the product strategy and roadmap for Five9's partner implementation tooling suite, enabling partners to deploy, configure, monitor, and support enterprise-scale contact center solutions.
Role type
Senior Technical Product Manager (Partner Tooling & Implementation Platforms)
Builds
Partner-facing portals, implementation automation APIs, sandbox/pre-production environment management systems, monitoring dashboards, and support escalation tooling.
Domain
Cloud Contact Center as a Service (CCaaS) / Enterprise Software Implementation
Deliverable
production ML models | product features
Required skills
Enterprise platform product management, API design and documentation, cloud-native architecture concepts, partner ecosystem management, technical roadmap ownership, metrics definition, cross-functional leadership, RICE/MoSCoW prioritization frameworks, self-service workflow design.
Preferred skills
Developer tools or partner portal experience, contact center domain knowledge, observability tooling expertise.
Technologies
ServiceNow, PagerDuty, Splunk, REST APIs, Cloud platforms
Responsibilities
Own end-to-end partner tooling roadmap; define self-service lifecycle for sandbox provisioning; design partner-facing monitoring and health dashboards; write precise API design briefs and PRDs; define and own product metrics for partner tooling effectiveness; apply rigorous prioritization frameworks; synthesize voice-of-partner intelligence; lead cross-functional teams from concept to launch.
Seniority
Senior, hands-on IC