Customer Success Engineer (Singapore)
Core
Technical expert and strategic advisor ensuring adoption, solving complex technical challenges, and driving expansion for enterprise customers in the Voice AI space.
Role type
Senior Customer Success Engineer (APAC)
Builds
Production-grade voice agents, STT/TTS APIs, and AI-driven solutions for enterprise clients.
Domain
Voice AI, Speech-to-Text, Text-to-Speech, Cloud APIs
Deliverable
production ML models | product features | client delivery
Required skills
Technical Account Management, Sales Engineering, Enterprise Customer Success, API integration, Architecture discussions, Live product demos, Executive stakeholder management, Technical enablement, Business growth strategy, Data analysis
Preferred skills
AI/ML expertise, Remote self-direction, Cross-sell/upsell strategy, Internal product roadmap influence
Technologies
Deepgram APIs, STT, TTS, Voice AI models, Cloud infrastructure
Responsibilities
Conduct regular on-site visits to drive adoption and embed solutions; Own the full customer lifecycle from onboarding to expansion; Run live demos and guide architecture discussions; Translate customer issues into actionable requirements for internal teams; Lead executive business reviews and strategy workshops; Track and report on KPIs including adoption, usage, and revenue impact.
Seniority
Senior, hands-on IC with strategic advisory scope