Senior AI Product Manager (Hybrid)
Core
Lead the end-to-end strategy, roadmap, and execution of the AI value stream to augment human capabilities by building custom predictive and prescriptive machine learning models for customer care operations.
Role type
Senior AI Product Manager (Strategy & Execution)
Builds
AI-powered features for customer-facing channels, including chatbots and virtual agents, to automate workflows and optimize support efficiencies.
Domain
Customer Care Operations / Generative AI / Cloud Computing
Deliverable
product features
Required skills
Generative & Conversational AI, Natural Language Processing (NLP), Cloud Computing, ServiceNow, Salesforce, Data Science Leadership, Product Strategy, Stakeholder Management
Preferred skills
Experience in high-volume technical support organizations
Technologies
AWS, Google Cloud, Azure, ServiceNow, Salesforce
Responsibilities
Develop overarching strategy and roadmap for AI projects; Analyze user feedback to prioritize features; Collaborate with global stakeholders to drive project delivery; Identify and prioritize AI use cases in customer care; Perform feature planning for advanced automation capabilities.
Seniority
Senior, hands-on IC with strategic oversight
