Senior AI Product Manager (Hybrid)
Core
Lead the end-to-end strategy, roadmap, and execution of the AI value stream to augment human capabilities and optimize support efficiencies for agents, fields, and partners.
Role type
Senior AI Product Manager
Builds
AI-powered features for customer-facing channels, predictive and prescriptive machine learning models, and automated workflows
Domain
Customer Care Operations / Artificial Intelligence & Automation
Deliverable
production ML models | product features
Required skills
Generative & Conversational AI, Natural Language Processing (NLP), Cloud Computing, ServiceNow, Salesforce, Data Science Leadership, Customer Care Operations
Preferred skills
Strategic Vision, Cross-Functional Collaboration, User Feedback Analysis, Project Charter Development
Technologies
AWS, Google Cloud, Azure, Salesforce, ServiceNow
Responsibilities
Develop overarching strategy and roadmap for AI projects, prioritize features based on impact and feasibility, collaborate with global stakeholders to drive project delivery, identify and prioritize AI use cases in customer care, perform feature planning for advanced automation capabilities
Seniority
Senior, hands-on IC
