Conversational Design, Demo Engineer
Core
Design, analyze, and demonstrate AI-driven conversational experiences for pre-sales engagements to showcase value to prospective customers.
Role type
Conversational Design & Demo Engineer
Builds
High-impact AI demos, Proofs of Concept (POCs), and Conversation Assessments for contact center verticals
Domain
Contact Center AI / Generative AI / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Conversational design, Generative AI frameworks, synthetic conversation generation, data analysis, dashboard development, QA automation, cross-vertical domain expertise (finance, insurance, telecom, retail)
Preferred skills
Hands-on contact center operations experience, fluency in a second language
Technologies
Generative AI, flow-based architectures, prompt-based architectures, hybrid architectures, voice and chat channels
Responsibilities
Design and deliver AI-driven demos and POCs; Develop synthetic conversations and AI model behaviors; Conduct conversation assessments and build business cases; Enhance demo environments with QA/QM frameworks and dashboards; Design QA automation frameworks; Build cross-vertical expertise and adapt interaction strategies; Strategize scalable demo accounts and GTM templates; Design and deploy AI Agent experiences across voice and chat.
Seniority
Mid-Senior, hands-on IC