Service Cloud Platform Master 售後服務自動化與工單雲端平台專案經理
Core
Managing the operation, implementation, and strategic development of the Salesforce Service Cloud platform for after-sales service automation, including case/ticketing systems and website chatbot integration.
Role type
Senior Product Manager (Service Cloud Platform)
Builds
Salesforce Service Cloud platform, case/ticketing systems, and website chatbot integrations
Domain
SaaS / Customer Service / After-Sales Automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce Service Cloud implementation, project management, cross-functional coordination, system integration, process optimization, roadmap planning
Preferred skills
Other Salesforce clouds experience, AI/Agentforce knowledge, B2B manufacturing/tech industry experience, second foreign language
Technologies
Salesforce Service Cloud, Salesforce ecosystem, ERP, CTI systems
Responsibilities
Oversee day-to-day platform operations, lead regional implementation projects, manage data migration from legacy systems, plan feature development and roadmap, optimize ticketing processes, coordinate cross-functional digital transformation initiatives
Seniority
Senior, hands-on IC
