Senior Consultant CCaaS Engineering & Implementation (m/w/d)
Core
Design, configuration, and Go-Live of Contact-Center-Platforms (CCaaS) for enterprise clients, focusing on Genesys Cloud CX and AI-driven automation.
Role type
Senior IC CCaaS Solution Architect & Implementation Engineer
Builds
Cloud Contact Center platforms, AI/Bot integrations, and migration projects for Fortune 500 clients (via careerplan.io/jobs/15794-471423_50256-1-S-senior-consultant-ccaas-engineering-implementation-mwd-at-deloitte-gmbh)
Domain
Telecommunications / Customer Experience / Cloud Contact Centers
Required skills
CCaaS platform configuration (Genesys Cloud CX), REST/Webhook integration, AI/automation strategy, technical solution design, migration planning, delivery management
Preferred skills
Experience with other CCaaS providers, AI potential identification, stakeholder communication
Technologies
Genesys Cloud CX, REST APIs, Webhooks, CRM/ERP systems, AI/Bot frameworks
Responsibilities
Design technical solution architectures for CCaaS platforms, configure and develop on CCaaS platforms, plan and execute migrations from legacy environments, develop integrations and automation solutions, ensure technical delivery quality and troubleshoot production environments
