Senior Solutions Architect
Core
Designing and implementing enterprise AI and customer experience solutions, bridging pre-sales strategy with post-sales technical execution for global clients.
Role type
Senior Solutions Architect (Enterprise AI & CX)
Builds
AI-driven customer experience platforms integrating with enterprise systems (CRM, Telephony, Cloud)
Domain
Customer Experience (CX), Generative AI, Cloud Infrastructure
Deliverable
production ML models | product features | client delivery
Required skills
Enterprise architecture, Cloud platforms (AWS, GCP), CRM integrations (Salesforce), Telephony/Contact Center infrastructure, API/iPaaS integration, Generative AI solutions, Large-scale software implementation
Preferred skills
Strategic consulting, Stakeholder management, Product strategy influence
Technologies
AWS, GCP, Salesforce, AWS Connect, Genesys, Five9
Responsibilities
Define technical architecture blueprints from pre-sales to post-sales, solve customer problems to determine best integration approaches, support technical implementation teams, collaborate with Sales/Product/Engineering to meet customer needs, gather customer feedback to inform product priorities
Seniority
Senior, hands-on IC with strategic account management
