Ticketing Application Developer II
Core
Architecting seamless ticketing and provisioning systems to scale Customer Experience Operations (CXO) infrastructure and optimize internal case management platforms.
Role type
Mid-level IC application developer (ticketing & case management)
Builds
Ticketing applications, internal domains, and case management platforms for CXO teams
Domain
Telecommunications / Customer Support Operations
Deliverable
production ML models | product features
Required skills
Python, JavaScript, API design and versioning, Microsoft SQL Server, AWS Athena, CI/CD pipeline maintenance, AI literacy for workflow automation
Preferred skills
Experience in full-lifecycle application development, independent project prioritization, high-stakes problem-solving
Technologies
Python, JavaScript, Microsoft SQL Server, AWS Athena
Responsibilities
Design and maintain automation scripts and application logic; Architect ticketing systems and optimize routing logic; Develop high-performance data extraction workflows; Modernize deployment pipelines; Document technical flows and schemas; Identify opportunities for AI-driven automation
Seniority
Mid-level, hands-on IC
