Functional Consultant
Core
Junior consultant bridging business requirements and technical execution for the Qualtrics XM Platform, designing surveys, dashboards, and integrations.
Role type
Junior Functional Consultant (Experience Management)
Builds
Complex surveys, real-time CX/EX dashboards, and platform integrations for enterprise clients.
Domain
Experience Management (XM) / Customer Experience (CX) / Survey Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Survey design with advanced logic (branching, display logic), requirement gathering, data management, API integration support, UAT execution, client troubleshooting
Preferred skills
Low-code/no-code solutions, HTML/CSS/JavaScript, CRM or survey tool experience (Salesforce, Medallia), Qualtrics certifications
Technologies
Qualtrics XM Platform, Salesforce, Microsoft Dynamics, Slack
Responsibilities
Build complex surveys using advanced logic, assist in workshops to translate client needs into specs, design real-time CX/EX dashboards, support integration of Qualtrics with third-party systems, conduct UAT for survey flows, provide troubleshooting and guidance to end-users
Seniority
Junior, hands-on IC
