Customer Experience Manager

fonio

Vienna💼 Full-time💰 $65,000–$65,000🗓 2026-07-09 → 2026-09-26

Core

Bridge between customers, Product, and Sales to ensure successful integration of AI phone assistant and CRM solutions.

Role type

Customer Experience Manager (B2B SaaS)

Builds

AI phone assistants and fully automated CRM systems for SMBs

Domain

B2B SaaS, AI, Telephony

Deliverable

product features

Required skills

Customer support, technical problem solving, API/SIP/VoIP understanding, automation tool usage, process management, product feedback

Preferred skills

B2B SaaS experience, technical background

Technologies

n8n, make.com, codex

Responsibilities

Handle customer inquiries via email, chat, and phone; resolve technical issues related to telephony and integrations; provide daily product insights to the Product team; build and scale support processes; maintain the Help Center.

Seniority

Mid-level, hands-on IC

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